Please review our refund policy carefully before purchasing any digital product from ShopMate.
Due to the nature of digital products, all sales are final. Once a purchase has been completed and the software files, source code, download links, license keys, or digital assets have been delivered, no refunds, returns, or exchanges will be provided.
ShopMate is a digital software product delivered electronically. Since customers receive immediate access to downloadable files after purchase, the product cannot be returned once delivered.
Once access to the product, download files, source code, license information, or digital content has been provided, the purchase becomes non-refundable.
Customers are responsible for reviewing the product details, features, screenshots, documentation, compatibility requirements, and licensing terms before completing a purchase.
Refund requests may only be considered in rare situations such as:
Any approved refund request will be reviewed individually and is entirely at our discretion.
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback. We will make every reasonable effort to resolve genuine delivery-related issues.
If you experience any issues accessing your purchased product, please contact our support team. We will be happy to assist you with download, access, or delivery-related concerns.